Warranty Information

Once you receive your package, we strongly recommend checking that the content is not missing any parts and that the product is working.

For eligible products, Near New Express guarantees to the original purchaser that the products purchased through our website are warrantied as merchantable for a specific period. Warranty periods for some items are as follows:

Filters of any kind and Consumables (such as ink cartridges) carry 7 days warranty.

Warranty periods start the day the customer receives the item(s), or 7 days from the shipping date whichever comes first.

This warranty does not cover any product that:

  • Has been subject to misuse, negligence, neglect, accident or casualty
  • Has been improperly installed
  • Has been altered or modified in any way
  • Has been installed or utilized as part of a system not referenced as confirming by the equipment manufacturer

To start a warranty claim, simply contact our Customer Support to log a Return Material Authorization (RMA) case and we will process a refund for the item’s price (excluding shipping costs) as per our Return Policy.

We expressly disclaim any additional warranties or guaranties, including fitness for a particular purpose.        

Our items generally do not come with a manufacturer’s warranty, but they are backed by our warranty and Customer Service. Near New Express is not (and is not related to) a manufacturer or an agent or distributor of any manufacturer. Our stock keeps changing, and the availability of any brand does not imply a commitment to that brand nor any service arrangement.

As Is items are not covered by any warranties.